Long distance calls

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March 29, 2016 by WVU Information Technology Services

Morgantown, W.Va. — Below is the official message regarding long distance calls and TID numbers for those of you who have questions about the new system.

From: Information Technology Services On Behalf Of Vicki Smith
Sent: Thursday, March 10, 2016 8:49 AM
To: ITS@listserv.wvu.edu
Subject: Many WVU phones won’t require long-distance access codes after March 20

Many WVU phones won’t require long-distance access codes after March 20, 2016

Many WVU faculty and staff making domestic, long-distance phone calls will no longer have to enter a telephone identification (TID) billing number when a new call-routing change goes into effect at 9 a.m. Sunday, March 20.

Information Technology Services is making this change to reduce costs and streamline operations. It will affect outbound domestic long distance voice calls from the Morgantown campus Cisco phone system, affecting both main campus and the Health Sciences Center. If you have a Cisco IP Phone, you will see the company name and/or logo on it.

Those customers will no longer be prompted for a long distance access code when making domestic long distance voice calls. The domestic long distance service will be included as part of the regular telephone service at the existing monthly rate. Call detail will no longer appear on the monthly phone bill for these unmetered calls.

This change does NOT affect the following services:

– Outbound Local Service
– Outbound E911
– Outbound International Calling
– Outbound Fax machine calling
– Outbound Domestic Long Distance calls made from Plain Old Telephone Service lines
– Inbound calls
– Inbound Toll-free Calls

Customers should not change their dialing habits; please continue to dial an “8” to make a long distance call.

Customers placing long distance fax calls, calls to International numbers, or long distance calls from non-Cisco phones WILL continue to use their TID numbers. These calls will continue to be billed at the existing rates. Call detail information for these calls will still appear on the monthly bill.

-NRCCE-