Messages sent to ITSHelp email account will automatically create a trackable ticket

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August 3, 2016 by Information Technology Services

Morgantown W.Va. –Starting Wednesday, Aug. 10, emails sent to the Information Technology Services account will automatically create an incident ticket in TeamDynamix, the system used to manage work requests. This system will then automatically generate an email with a ticket number.

Tickets will be handled on a first-come, first-served basis by the ITS Service Desk during business hours. Customers will be able to track progress using their ticket number in our Self-Service Portal at the

Service Desk Hours are posted here. Customers who need immediate assistance should call (304) 293-4444.